Questions and answers

Listed below are some of the most frequently asked questions

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Questions and answers

Where can I order a DinnerGift Gift voucher?

The DinnerGift Gift voucher can only be ordered online via ​www.dinnergift.be and, if available, the website of the culinary business or their facebook page.

How can I pay?

Our online payment possibilities are VISA, MasterCard, American Express, IDEAL or Bancontact.

Does ordering a DinnerGift Gift voucher involve extra costs?

When ordering a DinnerGift Gift voucher, you’ll pay a small processing fee depending on the chosen amount of the voucher. This fee includes administration cost, costs to guarantee a safe transaction, VAT, and a possible exchange rate cost.

If you have chosen to have your gift voucher delivered by post, extra costs will be charged for the gift wrapping and shipping costs.

I would like to order a Gift voucher for professional purposes. Can I receive an invoice?

When ordering the DinnerGift gift voucher(s), you need to fill in the name and VAT number of your company. After the order is completed, you can download the invoice or access it at all times at “Invoices”. No extra costs are charged.

I’m a foreign company within the EU, can I be exempted from VAT?

If you have a valid VAT number, we can reimburse the Belgian VAT. Please pay the full amount upon checkout, and reply to the email with the order confirmation. The amount for the VAT will be refunded to the credit card you paid with.

When can I expect my gift voucher to arrive?

The electronic version of the gift voucher can immediately be downloaded after the payment.

If you’ve selected the option ​PDF​, You will receive the gift voucher via email within 15 min. Be sure to check your spam folder! If you’ve made the order directly on the DinnerGift website and have made an account, you can access it at all times through “My gift vouchers” on your dashboard.

If you’ve selected the option to receive it ​by post​, you can expect the gift voucher within 3 workdays on the registered address. DinnerGift always uses prior stamps, but can’t be held responsible for possible delays caused by Bpost, which is out of our control.

How can I use the DinnerGift gift voucher?

The DinnerGift Gift voucher can be used as (partial) payment in the gastronomic business mentioned on the voucher. It cannot be exchanged for cash, or for a DinnerGift gift voucher of another culinary business.

What is a “DinnerGift Experience”?

A DinnerGift Experience is a general gift voucher which can be redeemed for any business which is active on our platform. This is not a valid payment method and has to be exchanged for a specific restaurant first before you can use it. You then receive the actual gift voucher which you can use in the specific restaurant.

How can I use a DinnerGift Experience?

If you have received a DinnerGift Experience, you will need to exchange it for a specific restaurant before being able to use it as a valid payment method. The code on the voucher can be used to select a specific business through our platform via the link https://www.dinnergift.be/en/activate

As soon as you redeemed the code, you will receive a personalised gift voucher for the restaurant of your choice. This voucher is a valid means of payment and can be used in your selected restaurant. Pay attention to the expiration date! The date on the new voucher will be the same as the expiration date of your DinnerGift Experience. There is no extension possible.

Do I have to use the full gift voucher in one transaction?

Yes, the full sum of a gift voucher must be used in one transaction. The remaining amount cannot be exchanged for cash.

How long is a gift voucher valid?

The DinnerGift gift voucher mentions an expiration date. It is valid within 12 months of issue date unless explicitly stated otherwise on the gift voucher and gastronomic business page. There is no extension possible. This is also the case for the DinnerGift Experience. After you redeemed the code, this date will not be extended and will be the same expiration date as the DinnerGift Experience.

Is the DinnerGift gift voucher personal?

No. DinnerGift gift vouchers are not linked to a specific name. They can thus be given or passed on to someone else.

Is the value mentioned on the gift voucher?

The gift voucher mentions the value because the beneficiary should know how much can be spent​. ​In case of an arrangement, the value is not mentioned. The gastronomic business is not obligated to offer other services than the arrangement of equal value unless they explicitly offer it.

What does the code on the gift voucher mean?

This code is meant for the restaurant itself to verify if the voucher is valid or not. You don’t have to do anything with it yourself.

An exception is the code on the DinnerGift Experience. You will need this code to exchange your DinnerGift Experience for a personalized gift voucher which can be used in the business of your choice. Only then is your voucher a valid means of payment.

The code on the gift voucher doesn’t work!

Pay attention: Some restaurants use multiple systems for their gift vouchers. Some of these systems do require the customer to fill in the code beforehand, but this is not from DinnerGift itself. Possibly you have tried to fill in a DinnerGift code in a different system.

The code on the DinnerGift gift voucher is for the restaurant itself to verify if the voucher is valid or not. You don’t have to use it yourself. An exception is the code on the DinnerGift Experience. You will need this code to exchange your DinnerGift Experience for a personalized gift voucher which can be used in the business of your choice. Only then is your voucher a valid means of payment. If you experience any problems with using this code, please contact our helpdesk at [email protected]

Do I need to make a reservation?

It’s recommended to make a reservation and mention the gift voucher.

Help! I have paid for the gift voucher but haven’t received an email. What do I do?

Don’t panic! Be sure to check your spam folder first and check if your mailbox isn’t full. If you’ve made the order directly on the DinnerGift website, you can access your order at all times through “my gift vouchers” on your dashboard. If you are still experiencing problems, or if something went wrong during the payment, please don’t hesitate to contact us at [email protected]

If you have any questions, you can contact us at all times at hello​@dinnergift.​be. We’re here to help!